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4. Technical Support

Technical support to members is offered through faculty and staff at the Center for GIS. In the event the technical support group can not answer your query, they will forward your request to the technical support group at ESRI. Turnaround time from ESRI is usually less than 24 hours. Please submit your technical support query via email to one of the following persons:

1. Mr. Bob Forbes bob.forbes@louisville.edu

Area of expertise: ARC/INFO, ArcView, Network Analyst, Spatial Analyst, INFO, GRID, NETWORK, Geocoding, AML

2. Dr. Bill Dakan bdakan@louisville.edu

Area of expertise: ArcView, Network Analyst, Spatial Analyst, 3D Analyst, Geocoding, Avenue, Geostatistical Analyst

3. Mr. Hexiang Huang h0huan05@gwise.louisville.edu

Area of expertise: ArcIMS, Spatial Analyst, 3D Analyst, ArcObject, Modelling

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